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FAQ:
Frequently Asked Questions
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The software trial can be used for 30 days before registration is required.
Reporting and Printing is disabl ed in the trial version.
The activation code is not needed to use the trial version.
All Statement, Invoices, Notices, Letters, Forms and Agreements are editable by the user.
You can change the content, font, size, color and arrangement.
To edit Forms, go to Forms and Edit User Forms under the VIEW menu item.
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The software can be ordered online, via telephone or fax.
Electronic delivery of the activation code is completed immediately after purchase via email, the software can be downloaded and registered for up to 365 days from date of purchase. A software CD is shipped to the customer via UPS/USPS to the address given at time of purchase. Please allow 1-3 weeks for the software CD to arrive. By purchasing the software you agree to the terms & conditions.
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U.S. Ground Map (UPS/USPS)
Business days in transit from: New York, NY 10001
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Contacting Remote Live Support via the Support Portal (http://support.mdansby.com)
The Remote Live Support Portal, allows our Technical Support Team to access your computer and help you with any question or problem.
If you have a question about the software, please review the manual before contacting support.
Contact support via email, please allow 2-24 hours for a response.
You can contact support at: support [@] mdansby [dot] com
When emailing Customer Service, please provide your Account Number and the Name of the Registered User in the subject line.
Also, please provide a very brief description (1 or 2 lines) of the nature of your question / issue.
If your support and updates has expired, please renew your support and updates subscription online.
Please send screen shots to help show your issue or problem. Thanks.
+ + + WINDOWS USERS + + +
SEND SUPPORT SCREEN SHOTS - TECHNICAL SUPPORT
Screen shots, help explain your issue and makes it easier for us to help you.
Please use the following steps to send us a screen shot:
1) Press the Print Screen button.
2) Open your paint program.
3) Go to the Edit menu item, select paste.
4) Go to the File menu item, select save image as (.bmp,.gif,.jpg).
5) Attach the image to your email, send it to support [@] mdansby [dot] com.
+ + + MACINTOSH USERS + + +
SEND SUPPORT SCREEN SHOTS - TECHNICAL SUPPORT
Screen shots, help explain your issue and makes it easier for us to help you.
Please use the following steps to send us a screen shot:
1) Press Shift, open apple and 4. This will allow you to take a screen shot.
2) Attach the image to your email, send it to support [@] mdansby [dot] com.
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Please use 4D Tools to correct any data issues with the software.
For more information on 4D Tool, click on the product information page and press the 4D Tools option.
You can contact support at: support [@] mdansby [dot] com
If you have a question about the software, please review the manual before contacting support.
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With the registration of the software, you get a full year of updates and technical support.
The software updates only upgrade the application, your data is not touched.
Once an update is released, you will be notified via email.
When you receive the update email, you are able to download the update and install it.
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You can contact support at: support [@] mdansby [dot] com
If you have a question about the software, please review the manual before contacting support.
Contacting Remote Live Support via the Support Portal (http://support.mdansby.com)
The Remote Live Support Portal, allows our Technical Support Team to access your computer and help you with any question or problem.
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The software will be able to handle the following image types:
pic, pct, jpeg, gif, tiff, bit, png, bmp, psd, tga, pntg, tpic and bps.
Download the free QuickTime player, this plug-in will help process more types of images.
http://www.apple.com/quicktime/download/
If you are using a digital camera, just reduce the image size to reduce the image size. Images should not be larger than 100K. |
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Under the Forms tab you can edit letters, notices, forms and agreements.
You can create your own or import existing letters, forms, notices and agreements.
On the left side, all your forms, notices, and agreements will appear. Just
double click on one to edit. On the right side, forms, notices, and
agreements specifically for your record will appear.
To insert fields from the application,
Just click on the Insert menu item and select 4D Expression.
You can also right click in the word processing window to insert application fields.
You only have to create the form once, and you can use them with all of your records.
Go to Forms and Edit User Forms under the view menu item.
Click here for the 4D Write User Reference Manual
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You can delete sample records by pressing the delete button at the bottom of the input screen.
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Technical Support and Software Updates are included for the first year. After the first year, if you want to continue getting Technical Support and Software updates you have the option to continue getting Technical Support and Software Updates.
The software can be renewed online, via telephone or fax.
If you update your Windows or Macintosh operating system, it is very important to install our software updates. Software updates ensure the software is fully compatible with the latest operating systems. If you need help installing software updates, please connect with Remote Live Support via the Support Portal (http://support.mdansby.com)
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Single-user and client computers should be fast computers with very good quality monitors.
We recommend Windows 2000 Professional or Windows XP as the operating system;
for Macintosh systems, we recommend OS 10.3 or better.
New equipment purchases should be based on a Pentium CPU for Windows machines or G4 or G5 for Macintosh.
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Windows
Pentium III
OS: Windows XP, VISTA & Windows 7
32 Bit / 64 Bit Compatible
128MB RAM
(256MB Recommended)
14" Monitor with 256 colors
800 X 600 monitor resolution
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Mac OS
G3 or better processor
Mac OS X 10.3 or greater
Mac OS X 10.4 or greater
Mac OS X 10.5 or greater
Mac OS X 10.6 or greater
Intel/PowerPC Compatible
128MB RAM
(256MB Recommended)
14" Monitor with 256 colors
800 X 600 monitor resolution
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Windows
Pentium III
OS: Windows XP, VISTA & Windows 7
32 Bit / 64 Bit Compatible
256MB RAM
(512MB Recommended)
14" Monitor with 256 colors
800 X 600 monitor resolution
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Mac OS
G3 or better processor
Mac OS X 10.3 or greater
Mac OS X 10.4 or greater
Mac OS X 10.5 or greater
Mac OS X 10.6 or greater
Intel/PowerPC Compatible
256MB RAM
(512MB Recommended)
14" Monitor with 256 colors
800 X 600 monitor resolution
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We recommend (but do not require) 17-inch monitors. A 13-inch monitor is sufficient for the server. It is highly recommended that monitors support 1024 x 768 video resolution, as well as 24 bit colors for imaging. A minimum video resolution of 800 x 600 are required for proper display.
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No special printers or cabling are required.
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Our software is designed to operate over wide area network connections. We recommend a minimum bandwidth of 256K.
The number of users that can be successfully supported will be influenced by several factors, including:
1) Bandwidth demands of other applications/services sharing the same connection
2) Overall network architecture
3) The specification of the server running our software (and, of course, whether this server is also running other services)
4) The size of the database or information
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If appropriate, our technical staff regularly uses dial-in access or VPN connection in order to
facilitate remote support. The minimum bandwidth recommended for dial-in access is 56K.
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The recommendations mentioned above do not include network cabling, network hubs, or network consulting. We prefer that all hardware, network cabling, and software be installed, tested and fully operational by the client before our software is installed. We do not provide hardware or communications services except consulting for remote users. If in-house expertise is not available, we recommend that our clients establish a relationship with a hardware vendor and a local system consultant. This recommendation extends to all aspects of the network.
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